Seated

Support & contact

A real team,
within reach.

From your first look at Seated to your next busy service, we're here to help. Talk directly to our team in Lahore.

New to Seated?

Start with a conversation.

Tell us what your restaurant needs. We'll help you find the right place to start.

What you can expect

  • A reply within one business day — to an email or a WhatsApp, from the team in Lahore, not a ticket queue.
  • Priority support after launch — once you are live, your team's day-to-day questions come first.
  • WhatsApp is the fastest route — it is where we are, and where your guests are.
  • If a service is affected, call — a room that cannot take a booking tonight is not an email. The number is below and it reaches a person.

What we do not run yet: a 24/7 line, or a public status page. We are a small team in Lahore and we would rather say that than imply a call centre that does not exist.

Get in touch

Message us on WhatsApp+92 320 122 6666Email the teamhello@seated.pkGive us a call+92 320 122 6666Find the right productExplore RMS, GSS & Analytics

We reply within one business day.

Here as a diner?

For help with a reservation or your account, email the same team and include the restaurant name and booking date.

A few helpful answers

How can I see Seated in action?
Use Request a demo to tell us about your restaurant and the products you want to explore. We review it and email you a working demo environment, usually within one business day.
Can you help us get set up?
Yes. The team in Lahore spends a full week at your restaurant — setting up your floor plan, services and branches, building automations around the way you already work, and training your staff on the floor while you go live. After that you get priority support.
Which products are available?
  • Seated RMSLive
  • Seated GSSLive
  • Seated AnalyticsLive
  • Loyalty WalletComing soon
  • WaitlistLive
  • CateringComing soon
  • POSComing soon
Explore the product suite
I already use Seated. What should I include?
Email us your restaurant and branch name, the screen you need help with and a short description of what happened. If you see an error message, include that too. Please leave guest personal details out of screenshots.
Can we use Seated across several branches?
Yes. One login runs every branch, and RMS, GSS and Analytics all roll up across the group — with the option to drill into a single restaurant. Tell us about your locations when you request a demo.