Guest satisfaction system — surveys & reviews
Turn every guest into your next five stars.
A guest satisfaction survey, per-branch analytics and Google-review tracking that show how each restaurant is really doing — and how to make it better.
Guest satisfaction
This week · all branches
Best service in Lahore, honestly. We'll be back.
See which locations are winning guests over.
One glance shows how each restaurant is really rated — so you know where service is excellent, where it's slipping, and exactly which branch needs your attention this week.
- Side by side. Average rating for every branch on one chart, updated as feedback comes in.
- Down to the server. Break the same view out by server to see who is delighting guests.
- Trends over time. Watch a branch climb or dip week over week, not just today's number.
Average rating by branch
This month · all branches
Understand how guests actually respond.
GSS goes past a single star rating — from how guests reach the survey to how they leave reviews — so the numbers you act on are grounded in real behaviour, not a hunch.
- Real breakdowns. Slice feedback by device, channel and time to see the whole story.
- Built for reviews. Track where your five-star reviews come from — and where they don't.
- Take it with you. Export any view for the weekly management meeting in a click.
Reviews by device
Last 30 days · 412 reviews
Ratings alone don't tell you why. GSS connects the score to the guest, the branch and the server — so you can act, not just measure.
One-tap guest survey
It goes out on WhatsApp by itself the moment a visit is marked complete — a quick, elegant survey guests actually finish, while the meal is still fresh.
Analytics per branch & server
See how each location is really doing, and which servers are winning guests over, from a single screen.
Google reviews in one place
Track your rating and every new review across branches, so reputation stops being a guessing game.
Alerts when a guest is unhappy
A low score pings the team instantly, so you can make it right before it ever becomes a public review.
More five-star reviews, compliantly
A guided, all-guests funnel to your Google review page — no gating, no penalties, just more happy voices.
Built to sit beside RMS
Bookings and feedback share one guest record, so a survey isn't an anonymous blip — it's a name you know.
GSS, answered.
Still curious? Email hello@seated.pk and we'll come back within a day.
Guest feedback software asks every guest how their visit was — usually a short survey at or after the meal — and turns the answers into scores you can act on. Seated GSS does this with a one-tap survey, per-branch and per-server analytics, and Google-review tracking, built for Pakistani restaurants.
Seated GSS is live. Request a demo to see the guest survey, branch and server analytics, Google-review tracking, and alerts in action.
With a guided, all-guests funnel to your Google review page. Every guest gets the same path — there is no gating or filtering, which review platforms penalise — so more of your genuinely happy guests end up saying so in public, and you see where each review came from.
The team is alerted instantly. A low score pings the right people while the guest may still be at the table, so a manager can make it right that night — before the disappointment hardens into a public one-star review that thousands of future diners will read.
GSS measures how guests felt — survey scores, review tracking and unhappy-guest alerts, per branch and per server. Analytics measures how the restaurant performed — covers, demand, party sizes and no-shows, drawn from your reservations. They share one guest record, and Analytics rolls both up across the group.
From the Journal
Read the thinking behind it.
How restaurants hear disappointment before it becomes a public review, and why guest memory shouldn't live in one captain's head — from the Seated Journal.
Before your next one-star
A one-tap survey at the table turns silent disappointment into something you can fix that night — before it hardens into a public one-star.
If you can't name your regulars
Pakistani hospitality runs on relationships — but most restaurants can't say who their best guests actually are. Guest analytics turns a captain's memory into something the whole floor can use.
See GSS on your own guest feedback.
Walk through the platform with our team and find what works for your floor. Your first month is on us, with no commitment.