All case studies
Casual dining · multiple branches
A multi-branch dining brand
Replacing the paper book and walk-in chaos with one reservation system and a WhatsApp waitlist.
The results
-34%
no-shows within 8 weeks
1,200+
reservations a month, digitised
-11 min
average quoted wait time
Illustrative figures, pending published, verified numbers.
The challenge
Reservations lived in a paper book and a WhatsApp thread. No-shows were high, walk-ins waited without clear quotes, and no one had a reliable picture of the night ahead.
What we did
We moved reservations onto RMS with a live floor plan, added automatic confirmations and reminders, and put walk-ins on a WhatsApp waitlist with table-ready alerts.