All case studies
Fine dining · multiple branches
A fine-dining group in Lahore
Rolling out guest satisfaction tracking across every branch to see how each location is really doing.
The results
+0.4
average rating in 6 weeks
3.1x
more written feedback collected
92%
of low scores resolved same day
Illustrative figures, pending published, verified numbers.
The challenge
The group ran on gut feel. Complaints surfaced late, often as public reviews, and there was no way to compare service quality across branches or servers.
What we did
We rolled out GSS: a one-tap survey after every visit, per-branch and per-server analytics, and instant alerts the moment a guest rated a visit poorly, so managers could make it right the same night.